Evaluating Property in the MidSouth (EPM): Using Technology to Improve Your Customer Experience
At Evaluating Property in the MidSouth (EPM), technology is the name of the game. We always research the latest in high-tech tools. We use the latest technology available today to complete your appraisal without sacrificing quality or accuracy.
In recent years, appraisals have become more scrutinized than they ever have been before. We offer the highest quality appraisals, and cutting corners would compromise everything we stand for. So, the logical place to save time is in our daily workflow. We strive to be the very best, and we've found that keeping up with new technology allows us to provide more accurate reports, quicker turnaround times and of course, the very best in customer service.
Let Evaluating Property in the MidSouth (EPM) show you how we innovate ordering appraisals
Years ago, a lot of our orders came in via fax and were confirmed with phone calls once we got back into the office. Often, in this scenario, it might of taken hours to hear back to see if the order could be taken. Things are quite a bit different now and when an order is placed on the site, we receive an e-mail on our phones. We often log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Evaluating Property in the MidSouth (EPM) understands that real estate is all about timeliness. We don't make you wait around for replies because we understand the speed at which we get things done directly effects your bottom-line. This website has proven to reduce cycle time for us and our clients by enhancing our communications.
Evaluating Property in the MidSouth (EPM) believes in working smarter
One of the most time consuming parts of an appraisal is gathering the data. We spend a great deal of time collecting both specific information about the subject property and general data about the local market and developing trends. Once again, technology has stepped in to help Evaluating Property in the MidSouth (EPM).
We've learned that taking notes traditionally, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an application created for our phones that even lets us sketch a floorplan right on site. Rather than using that clumsy outdated tape measure, more and more appraisers are beginning to use accurate laser measuring devices that also help measure hard to access areas.
Using this technology allows us to ensure that your report is reliable and complete. This helps both you and us by necessitating less time for call-backs and revisions. Our goal is to save you time and money.
Appraisal Report Delivery
The majority of our appraisals are delivered through e-mail as PDF documents. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's a lot better than the old days when everything was on paper. But, we've even been able to improve on e-mail with how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an e-mail because of the file size? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. So, at that point, it doesn't matter if all the extra photos and maps in the report result in a large file that would normally be blocked by e-mail. And the best thing is that the file will be hosted on this site for 90 days. So if anything happens to the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Finally, we use all digital workfiles...
It would probably be easier if appraisers could complete an assignment, deliver it and never be concerned with seeing that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are required by law to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Evaluating Property in the MidSouth (EPM) uses all the technology at our disposal technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we're able to retrieve that report at any time and recall exactly what that report was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Utilizing the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.
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